Workday Go-Live Support
What do I do if I need help with Workday?
Start Here
Consult Online Learning Resources
Job aids, demo videos and go-live resources are available to provide step-by-step guidance to help you resolve issues with the Workday processes.
Still Have Questions?
Try One of These:
Workday Support Line
904-620-7788 (Live on July 1)
UNF Workday Support Center staff are available to provide direct support. A team member can answer questions, direct you to a resource or walk you through select Workday processes. If necessary, your will issue can escalate for next-level support. Our Workday subject matter experts will evaluate and act upon these issues.
C-Techs & Ambassadors
UNF C-Tech staff and OspreyRising Ambassadors are available to provide direct support. Team members can answer questions, direct you to a resource, or assist you deskside.
Submit a Help Request in ServiceNow
Search ServiceNow for UNF processes and policies as well as non-Workday-related info.
If you still have questions or need assistance, submit a UNF help ticket. Assistance will be on the way.
In-Person Support
In-person support will be available. Most general questions and how to complete basic tasks can be addressed.
If your inquiry requires more expertise, it will be escalated to our next-level support team.
Walk Up Support
9:00 a.m. - 4:30 p.m.
Open Computer Labs
July 8 - 12
9:00 - 11:00 a.m. ~ Library/Room 4301
3:00- 5:00 p.m. ~ Hicks Hall/Room 1410
Open Computer Labs
July 15 - 9:00 - 11:00 a.m. ~ Library/Room 4301
July 16 - 3:00- 5:00 p.m. ~ Hicks Hall/Room 1410
July 17 - 9:00 - 11:00 a.m. ~ Library/Room 4301
July 18 - 3:00- 5:00 p.m. ~ Hicks Hall/Room 1410
July 19 - 9:00 - 11:00 a.m. ~ Library/Room 4301
Training & Coaching
Training is available pre and post-go-live and on-demand through Osprey Ascend in myWings.
In-person coaching is available through walk-up tabling support and drop-in labs.
Guidebooks:
Crosswalk:
Workday Go-Live Support Timelines
Support Center
End Date: 8-30-2024
Command Center
End Date: 7-31-2024